Privacy Policy

Last updated: September 5, 2025

Single Grain Tech Enabled Service, LLC, d/b/a ClickFlow is committed to protecting the privacy and security of its customers. ClickFlow values its customers' privacy and is not in the business of selling your personal information. To better serve you, however, we must necessarily collect and use certain personally identifiable information ("Personal Information"). This Privacy Policy ("Privacy Policy" or "Policy") will explain how our organization collects, processes, uses, and protects such Personal Information.

For ease of reference, as used throughout this Privacy Policy, Single Grain Tech Enabled Service, LLC, d/b/a ClickFlow, its parents, subsidiaries and affiliates are collectively referred to as "ClickFlow," "we," "us," or "our." Conversely, references to "you," means, collectively: (a) you, as an individual person accessing the website, https://clickflow.com (the "Website") and Services (as hereafter defined); and (b) any person, company, or other organization you are acting on behalf of.

We respect your privacy and are committed to protecting it through our compliance with this Policy. This Policy describes how we collect, process, retain, and disclose personal data about you when providing services to you through our website, applications, products, and services that link to this policy (our "Services") and our practices for using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or our Services. By accessing or using this Website and/or using our Services, you agree to this privacy policy.

This Policy applies only to information we collect:

• Through the Website or the Services.
• In communications, including email, text, chat, and other electronic messages, between you and us and/or through the Services.
• When you interact with our advertising and applications (including mobile apps) on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• Us through any other means that do not link to this policy; or
• Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Services.

We may provide additional or different privacy policies that are specific to certain features, services, or activities.

Children's and Minors' Data

Our Services are not intended for, and we do not knowingly collect any personal data from, children under the age of 18. If we learn we have collected or received personal data from a child under 18 years old without verification of parental consent, we will delete that information.

The Personal Data That We Collect or Process

"Personal data" is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, company name, or payment information (for example, account information such as name, postal address, and email address, credit card number, or any other identifier we may use to contact you online or offline).

The types and categories of personal data we collect or process include:

• Account and contact information, including name, address, email address, phone number, username, and other contact information you provide us.
• Payment information, including credit card or debit card information and information about the payment methods and services you use in connection with the Services.
• Account history, including information about your subscription, account, transactions, purchases, order history, or discounts.
• Demographic information.
• Location information, including general geographic location such as country, state or province, or city and precise geolocation, if you have enabled and consented to location information collection.
• Device information, including your IP address, device identifiers, operating system and version, preferred language, hardware identifiers, browser type and settings, and other device information.
• Content and information you elect to provide as part of your profile or in any reviews you make through the Services or emails, chats, or other communications sent to us.
• Images, voice recordings, and videos collected or stored in connection with the Services, if you have consented to such information collection.
• Advertising account data and performance history.

Some of the information identified above, including identification document information and precise geolocation information may be considered sensitive data under certain laws. If required under applicable law, we will collect and process sensitive personal data only with your consent. If you choose not to provide or allow us to collect some information, we may not be able to provide you with requested features, services, or information.

We also collect:

• Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific Services feature.
• Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services, such as clickstream information to, through, and from our Services (including date and time), products that you view or search for; page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page.

If we combine or connect non-personal statistical or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal information.

How We Collect Your Personal and Other Data

You Provide Information to Us

We collect information about you when you interact with our Website and/or utilize our Services, such as when you create or update an account, place an order, subscribe, or make a purchase or request, or create, upload, or post content to the Website and/or Services.

Automatically Through Our Services

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect information that may include personal data. Information collected automatically may include usage details, IP addresses, operating system, and browser type, and information collected through cookies, web beacons, and other tracking technologies including details of your interactions with our Services, such as traffic data, location data, logs, and other communication data, and which resources and Services features that you access and use.

We may use these automatic collection technologies to collect information about your online activities over time and across third-party sites or other online services (behavioral tracking).

Using automatic collection technologies helps us to improve our Services and to deliver a better and more personalized experience.

The technologies we use for this automatic data collection may include:

• Cookies. A cookie is a small file placed on your device when you interact with the Website and/or Services. You may refuse to accept or disable cookies by activating the appropriate setting on your browser or device. However, if you select this setting, you may be unable to access certain features of the Services.
• Web Beacons. Some parts of the Website and/or Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the ClickFlow, for example, to count users who have visited those parts or opened an email and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).

To the extent any of these automated technologies are considered a personal data sale, targeted advertising, or profiling, under applicable laws, depending on where you live, you may opt out from use of these automated technologies for such uses by emailing us at support@clickflow.com or contacting us at Single Grain Tech Enabled Services, LLC., 1001 Wilshire Blvd Number 2048, Los Angeles, CA 90017. Please note that some Services features may be unavailable as a result.

When you interact with the Website and/or Services, there are third parties that may use automatic collection technologies to collect information about your or your device. These third parties may include:

• Advertisers, ad networks, and ad servers.
• Analytics companies.
• Your device manufacturer.
• Your internet or mobile service provider.

These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your personal data or they may collect information, including personal data, about your online activities over time and across different websites, apps, platforms, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Certain features may link to or embed third-party platforms (e.g., analytics, ad tools). Their use is governed by their own privacy policies; we don't control their practices.

From Business Partners and Service Providers

We may receive personal data about you from other sources and combine that with information we collect directly from you. For example, we may obtain information about you from service providers that we engage to perform services on our behalf, such as email platform providers, content delivery services, payment processors, analytics, security and anti-fraud services, and data brokers. We also may receive personal data from business partners that we engage to share consumer information with us, including your personal preferences and demographic information such as age, gender, and income level so that we can better provide you with a personalized experience, including personalized content and services.

Integrations You Connect. If you connect third-party accounts (e.g., CMS platforms or analytics services), those services may send us information consistent with your authorization. You can disconnect integrations at any time through your account settings or by contacting us. See the "Google API Services Disclosure" section below for specific details about Google integrations.

Google API Services Disclosure

When you connect your Google account to ClickFlow, we request access to specific Google services to provide our SEO and content optimization features.

Data We Access:

• Google Search Console: Search queries, click data, impressions, average position, and page performance metrics for your verified properties
• Google Analytics: Active users, pageviews, engagement metrics, session duration, and conversion data for your connected properties
• Google Account: Your email address (to identify and manage your connection)

How We Use This Data:

We use your Google data solely to:

• Analyze your website's search performance and identify optimization opportunities
• Generate content recommendations based on keyword and traffic data
• Provide SEO insights and reporting within the ClickFlow platform
• Process your data through AI services to deliver personalized recommendations

Third-Party Processing:

To provide our Services, your Google data may be processed by:

• AI service providers (for analysis and recommendations)
• Cloud infrastructure providers (for secure computation)
• Our database provider (encrypted token storage only)

These providers only process data as necessary to deliver our Services and are bound by confidentiality obligations.

Limited Use Disclosure:

ClickFlow's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically, we:

• Only use Google user data to provide and improve the user-facing features of ClickFlow
• Do not use Google user data for serving advertisements
• Do not sell Google user data to third parties
• Do not use Google user data for training AI models
• Do not transfer Google user data to third parties except as necessary to provide our Services

Revoking Access:

You can disconnect Google services at any time by:

• Removing the connection in your ClickFlow account settings
• Revoking access through your Google Account permissions
• Contacting us at support@clickflow.com

Upon disconnection, we will delete your stored Google authentication tokens.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal data, to:

• Provide you with the Services and any contents, features, information, products, or services that we make available through the Website.
• Fulfill and manage subscriptions, purchases, orders, and payments.
• Fulfill any other purpose for which you provide it.
• Provide you with notices about your account, including expiration and renewal notices.
• Improve the Website and/or our Services, including by analyzing your information and creating aggregated data derived from your information to develop, maintain, analyze, improve, optimize, measure, and report on our Services and their features and how users interact with them. Our analysis may include the use of technology like machine learning and large language models, which may include training these models or sharing with third parties for model training.
• Promote our Services, business, and offerings by publishing advertising on our own Services and by placing ads on third parties' services. We may use your information to model, segment, target, offer, market, and advertise our Services.
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• Notify you when Services updates are available and about changes to any products or services we offer or provide though them.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

The usage information we collect, whether connected to your personal data or not, helps us improve our Services and deliver a better and more personalized experience by enabling us to:

• Estimate our audience sizes and usage patterns.
• Store information about your preferences, allowing us to customize the Services according to your individual needs and interests.
• Recognize you when you return to our Website or use our Services.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (the order form) and/or adjust your user preferences in your account profile. For more information, see Your Rights and Choices About Your Information.

Who We Disclose Your Information To

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may also disclose personal data that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our organization and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them. Examples include hosting, cloud storage, email communications, analytics, security and anti-fraud, payment processing, and customer relationship tools.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of ClickFlow's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by ClickFlow is among the assets transferred.
• To third parties to market their products or services to you if you have not opted out of these disclosures. We contractually require these third parties to keep personal data confidential and use it only for the purposes for which we disclose it to them. For more information, see Your Rights and Choices About Your Information.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.

We may also disclose your personal data:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms and Conditions and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

The categories of personal data we may disclose include:

• Account and contact information.
• Payment information.
• Account history, including information about your subscription, account, transactions, purchases, order history, or discounts.
• Demographic information.
• Location information, including general geographic location and precise geolocation.
• Device information.
• Content and information you elect to provide to us.
• Images, voice recordings, and videos collected or stored in connection with the Services, if you have consented to such information collection.

Your Rights and Choices About Your Information

This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under state law, depending on where you live.

Advertising, marketing, cookies, and other tracking technologies choices

• Cookies and Other Tracking Technologies. You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. If you disable or refuse cookies or similar tracking files, some Services features may be inaccessible or not function properly. Some browsers include a "Do Not Track" (DNT) setting that can send a signal to the online services you visit indicating you do not wish to be tracked. Our Services are not configured to respond to "Do Not Track" (DNT) signals; however, we process Global Privacy Control (GPC) signals as described below.
• Targeted Advertising by ClickFlow. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target audience preferences, you can opt out by emailing us at support@clickflow.com.
• Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal data with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt out by emailing us at support@clickflow.com. We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.

Location data choices

• Location Data. You can choose whether or not to allow the Website and/or Services to collect and use real-time information about your device's location through the device's privacy settings. If you block the use of location information, some Services features may become inaccessible or not function properly.

Your State Privacy Rights

Depending on your state of residency, you may have certain rights related to your personal data, including:

• Access and Data Portability. You may confirm whether we process your personal data and access a copy of the personal data we process. To the extent feasible and required by state law, depending on your state, data will be provided in a portable format. Depending on your state, you may have the right to receive additional information and it will be included in the response to your access request.
• Correction. You may request that we correct inaccuracies in your personal data that we maintain, taking into account the information's nature and processing purpose.
• Deletion. You may request that we delete personal data about you that we maintain, subject to certain exception under applicable law.
• Opt Out of Using Personal Data for Targeted Advertising, Profiling, and Sales. You may request that we do not use your personal data for these purposes.

Important: The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request.

To exercise any of these rights, please email us at support@clickflow.com or contact us at Single Grain Tech Enabled Services, LLC., 1001 Wilshire Blvd Number 2048, Los Angeles, CA 90017.

Some browsers and browser extensions support the Global Privacy Control ("GPC") that can send a signal to process your request to opt out from certain types of data processing, including data "sales" as defined under certain laws. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law.

Nevada provides its residents with a limited right to opt out of certain personal data sales. Residents who wish to exercise their sale opt-out rights may submit a request to support@clickflow.com or by contacting us at Single Grain Tech Enabled Services, LLC., 1001 Wilshire Blvd Number 2048, Los Angeles, CA 90017. However, please know we do not currently sell data triggering that statute's opt-out requirements.

How We Protect Your Personal Data

We use commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal data transmitted to, through, using, or in connection with the Services. In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal data is at your own risk.

The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access.

How We Retain Your Personal Data

We keep the categories of personal data described in this policy for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal data. At the end of the retention period, personal data will be deleted, destroyed, or deidentified.

California Users

This section applies only to California residents and supplements the information above.

Categories of Personal Information. In the past 12 months we have collected the following categories of personal information:

• Identifiers (e.g., name, email, IP address)
• Customer Records information (e.g., account and billing details)
• Commercial information (e.g., subscriptions, transaction history)
• Internet or network activity (e.g., browsing and usage data)
• Geolocation data (general location, and precise location if enabled)
• Professional or employment information (if you interact with us in a business capacity)
• Inferences drawn from the above

Sources. We collect this information directly from you, automatically from your device and interactions with our Services, and from service providers and business partners (e.g., analytics, advertising, and CRM integrations).

Business Purposes. We use personal information to provide and improve our Services, process transactions, personalize content and ads, secure our systems, comply with legal obligations, and for other purposes described in our Privacy Policy.

Disclosures. We may disclose these categories of information to our affiliates, service providers, advisors, and integration partners for business purposes. We do not sell personal information for money. However, our use of cookies, ad tech, and audience matching may be considered "sharing" under California law. You may opt out of such sharing by using the "Do Not Sell or Share My Personal Information" link in the footer or by contacting support@clickflow.com.

Your Rights. California residents have the right to request access to, correction of, or deletion of their personal information; to know the categories of personal information we collect, use, and disclose; to opt out of the sale or sharing of personal information; and to limit use of sensitive personal information (if applicable). To exercise these rights, please email support@clickflow.com or mail us at the address in our Privacy Policy. We will verify your request as required by law and respond within 45 days (with possible extension to 90 days).

Non-Discrimination. We will not discriminate against you for exercising your rights under California law.

International Users (EU/UK/EEA)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the following additional provisions apply:

Cross-Border Transfers. We may transfer your personal data outside of your home country, including to the United States. When we do so, we will rely on safeguards permitted by applicable law, such as standard contractual protections, or we will rely on your consent or another recognized basis for transfer.

Legal Bases for Processing. We process personal data where we have a lawful basis to do so. These bases may include:

• providing our Services under a contract with you,
• complying with our legal obligations, or
• pursuing our legitimate business interests in a manner that does not override your rights and freedoms.

Your Rights. In addition to the rights described elsewhere in this Privacy Policy, you may have the right to:

• lodge a complaint with a data protection authority in your country of residence,
• request restriction of or object to certain processing of your personal data, and
• request a copy of your personal data in a portable format.

To exercise these rights, please contact us at support@clickflow.com. We encourage you to reach out to us first so we can address your concern, but you may also contact your local authority.

Changes to Our Privacy Policy

We may update this policy from time to time, and we will provide notice of any such changes to the policy as required by law. The date the privacy policy was last updated is identified at the top of the page. We will notify you of changes to this policy by updating the "last updated" date and posting the updated policy on the Services. We may email or otherwise communicate reminders about this policy, but you should check our Services periodically to see the current policy and any changes we have made to it.

Contact Information

To exercise your rights or ask questions or comment about this privacy policy or our privacy practices, please email us at support@clickflow.com or contact us at Single Grain Tech Enabled Services, LLC., 1001 Wilshire Blvd Number 2048, Los Angeles, CA 90017.