Terms & Conditions

Last updated: September 5, 2025

1. Introduction

Welcome to ClickFlow. These Terms of Service ("Terms") govern your use of the ClickFlow software-as-a-service platform (the "Services"). "ClickFlow," "we," "our," or "us" means Single Grain Tech Enabled Services, LLC, a California limited liability company, which operates and provides the Services.

As used herein, the term "You" or "Your" means, collectively: (i) the individual using the Services; (ii) any company, organization, or other legal entity on whose behalf the individual is acting; and (iii) any employees, contractors, or agents authorized to access the Services under your account. By registering an account, executing an order form, or otherwise using the Services, you agree to be bound by: (i) these Terms of Service (the "Terms") and (ii) our Privacy Policy (together, the "Agreement"). Your agreement to these Terms is a material condition of our relationship.

By accessing or using the Services, you acknowledge that this Agreement is binding and enforceable. You further represent and warrant to us that: (i) you are at least 18 years old and have the legal capacity to enter into binding contracts; and (ii) if you are acting on behalf of a company, organization, or other entity, you have full authority to bind that entity to this Agreement.

2. Eligibility & Accounts

You must be at least 18 years old and legally able to form contracts to use the Services. You are responsible for (a) keeping your account credentials confidential, (b) all activities that occur under your account, and (c) promptly notifying us of any unauthorized use.

3. Program Phases & Payment

3.1 Pilot Program

ClickFlow may, at its discretion, offer a time-boxed pilot that allows you to evaluate the Services in a limited production setting. The pilot's duration, scope, and any pilot fee will be stated in an Order. Use of the pilot is expressly subject to and conditioned upon the terms of the Agreement. Unless you upgrade to a Subscription before the pilot ends, your access will terminate automatically at the pilot's conclusion.

3.2 Subscription

If you continue beyond the pilot—or if no pilot is ordered—your use of the Services will be governed by a paid Subscription.

• Order-based Terms. Subscription fees, billing cycle, term, and usage limits are set out in the applicable Order. The terms of any Order shall become a part of the Agreement and any reference herein to the term "Agreement" shall refer to any applicable Order.
• Automatic Renewal. Subscriptions renew automatically for successive terms of the same length of the initial Subscription unless you give us at least 30 days' written notice of non-renewal. Any such written notice shall be provided via email to billing@clickflow.com.
• Payment Method. You must maintain a valid payment method on file. All fees are charged in advance and are non-refundable unless required by law. In the event we no longer have a valid payment method on file, we may immediately terminate your access to the Services.
• Taxes. Fees are exclusive of any applicable taxes, duties, or bank charges, which you are responsible for paying.
• Price Changes. We may adjust Subscription fees by providing at least 30 days' prior notice. If you do not agree to the new fees, you may terminate your Subscription before the change takes effect by providing written notice to us. If you continue using the Services after the effective date, the revised fees will apply.

4. Your Data

• Ownership. Except for the limited rights granted in this Agreement, ClickFlow does not obtain any ownership rights in your data or content. You retain all rights, title, and interest you have in any data or content that you or your authorized users submit to the Services ("Customer Data").
• License to ClickFlow. You grant ClickFlow a non-exclusive, non-revocable, worldwide, royalty-free license to access, use, process, copy, store, transmit, and display Customer Data solely to (a) provide, maintain, and improve the Services; (b) prevent or resolve service or technical issues; and (c) develop aggregated or de-identified analytics. Additionally, if you choose to provide suggestions or other feedback regarding the Services, whether in written or verbal form ("Feedback"), you grant ClickFlow a perpetual, irrevocable, royalty-free, sublicensable right to use and exploit the Feedback without restriction.
• Compliance. You represent and warrant that you have obtained and will maintain all rights, permissions, and consents necessary to submit Customer Data to the Services and grant the license described above.

5. Third Party Services and Policies

• No Affiliation. Google® is a registered trademark of Alphabet Corporation. ClickFlow is not affiliated with, endorsed by, or sponsored by Google.
• Third Party Services. The Services may interoperate with or allow you to transmit Customer Data to third-party platforms (such as Google Analytics, Google Search Console, or others). Your use of those third-party platforms is governed solely by their terms and policies, and ClickFlow is not responsible for such platforms. You are solely responsible for ensuring that submission and use of Customer Data in connection with third-party platforms complies with all applicable terms, policies, and laws.

6. Acceptable Use

You agree not to use the Services (and will not permit others to use the Services) in any way that violates law, third-party rights, this Agreement, or any applicable third-party platform's terms and policies. Prohibited conduct includes introducing malware or other harmful code; attempting to gain unauthorized access to or interfere with the integrity, security, or performance of the Services; using the Services to transmit spam; submitting or transmitting unlawful, infringing, or offensive content; impersonating any person or misrepresenting your affiliation; scraping or harvesting data except as expressly permitted by ClickFlow; or using the Services to build a competing product or in connection with high-risk activities where failure could cause serious harm. ClickFlow may suspend or terminate access if it reasonably believes you have engaged in prohibited conduct. No fees shall be refunded in such event.

7. Intellectual Property

Except for the limited rights expressly granted in this Agreement, ClickFlow and its licensors retain all right, title, and interest in and to (i) the Services, software, and documentation; (ii) ClickFlow trademarks and branding; and (iii) all related intellectual property. Subject to your compliance with this Agreement and payment of all applicable fees, ClickFlow grants you a limited, non-exclusive, non-transferable, non-sublicensable right during the term of this Agreement to access and use the Services in accordance with this Agreement and the applicable Order. No rights are granted by implication.

8. Disclaimer of Warranties

The Services are provided "as is" and "as available." ClickFlow disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free, and we assume no liability of any kind for any interruption, inaccuracy, unavailability, delay, or failure of the Services or for any data loss or corruption.

9. Limitation of Liability

To the maximum extent permitted by law:

• Consequential Damages. ClickFlow will not be liable for any indirect, special, incidental, consequential or punitive damages, or for lost profits, revenue, data or business interruption.
• Cap. ClickFlow's total liability for all claims under this Agreement will not exceed the amount paid by you to ClickFlow in the one (1) month before the event giving rise to liability.

10. Indemnification

You agree to defend, indemnify, and hold harmless ClickFlow, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Customer Data; (b) your access to or use of the Services; (c) your violation of this Agreement or any applicable law, rule, or regulation; (d) a breach of a representation or warranty made in this Agreement; (e) your violation of any third-party rights, including intellectual property, privacy, or publicity rights; (f) your violation of any third-party platform's terms of service, policies, or contractual requirements; or (g) your business operations, marketing activities, or other dealings with third parties conducted through or in connection with the Services. The foregoing indemnification obligations apply even if ClickFlow is alleged to have been negligent; provided, however, you shall have no obligation to indemnify us from ClickFlow's gross negligence or intentional or willful misconduct.

11. Term & Termination

• Term. This Agreement begins on the date you first access the Services and continues until the end of the Subscription, unless sooner terminated pursuant to the terms of this Agreement.
• Termination for Cause. ClickFlow may terminate this Agreement immediately upon written notice if you breach this Agreement, including for non-payment or violation of the Acceptable Use requirements.
• Other Termination. An Order may specify various termination rights, which shall be applicable to such Order (but only such Order).
• Effect. Upon termination, your right to use the Services ceases and you must delete any SDKs or confidential information. Provisions that by their nature should survive termination will remain in effect, including those relating to ownership, intellectual property, data rights, disclaimers, indemnification, limitations of liability, and governing law.

12. Changes to the Terms

We may revise these Terms from time to time. Material changes will become effective after we post the updated Terms on the site or notify you via email. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

13. Publicity

Unless you opt out by emailing support@clickflow.com, we may identify you as a ClickFlow customer and display your name and logo on our website and marketing materials.

14. General

• Assignment. You may not assign or transfer this Agreement, by operation of law or otherwise, without our prior written consent. Any attempt to do so without consent will be void. We may assign this Agreement freely.
• Severability. If any provision of this Agreement is held unenforceable, the remaining provisions will remain in full force and effect.
• Waiver. Failure to enforce any right or provision under this Agreement will not constitute a waiver of future enforcement of that right or provision.
• Entire Agreement. The Agreement (and any incorporated Order) is the complete agreement between the parties regarding the Services and supersedes all prior or contemporaneous understandings or agreements.
• Governing Law and Venue. This Agreement is governed by the laws of the State of California, without regard to its conflict-of-laws principles. You submit to the jurisdiction and venue of the state and federal courts located in Los Angeles County, California, for any dispute arising out of or relating to this Agreement or the Services.
• Attorneys' Fees. In any action to enforce this Agreement or otherwise related to the Agreement or the Services, the substantially prevailing party is entitled to recover its reasonable attorneys' fees and costs.
• Waiver of Jury Trial. Each party knowingly and voluntarily waives its right to a trial by jury in any action, proceeding, or counterclaim arising out of or relating to this Agreement or the Services.

15. Contact

Questions? Contact us at support@clickflow.com.